Manager of Learning Support

Job Title: Manager of Learning Support

Location: Spokane, WA

Job Type: Exempt

Department: SFCC Learning Support

Closing: 7/12/2023 4:00 PM Pacific

Salary: $57,080.00 – $64,000.00 Annually

Starting salary for this position is: $57,080 (Annually) 

The salary range represents the earning potential for this position, through training, evaluations and years spent working in this position with CCS.

Community Colleges of Spokane (CCS) District Equity Statement

CCS believes that access to high-quality education in a safe and inclusive environment is the right of all individuals and imperative for the continued advancement of a strong democracy and workforce. We also believe higher education institutions have an obligation to work toward and demonstrate progress in ensuring equity amongst their students, faculty, and staff. Equity is grounded in the principle of fairness. In higher education, equity refers to ensuring that each student receives what they need to be successful through the intentional design of the college experience.

Spokane Falls Community College (SFCC) is a beautiful campus located in the inland Pacific Northwest, on the ancestral home of the Spokane Tribe, near the Spokane River. Our campus is not far from the urban center of Spokane, a mid-sized city with a high quality of life and quick access to the outdoors. More information about living and working in Spokane available at: https://greaterspokane.org/relocation-guide https://www.spokaneteachinghealth.org/life/

SFCC is one of two accredited community colleges that comprise the Community Colleges of Spokane (CCS). In addition to serving the urban and suburban population in greater Spokane, including students from Fairchild Airforce Base, CCS provides educational services to rural communities throughout our 12,302 square-mile region in Eastern Washington, including students from the Spokane and other Eastern Washington tribes.

Serving about 8,200 students, SFCC endeavors to be an educational leader and a responsive partner with the community and region to provide access to relevant programs of the highest quality. We offer a large liberal arts/transfer program (approximately 75% of total enrollment) as well as state-of-the-art professional technical programs (about 25%). As reflected in our mission statement, we strive to “embrace diversity, promote equity, and foster global awareness” at every level of our college. 

Please be aware that this recruitment closes at 4:00 p.m. PST. The application process will not be available after this time. To ensure consideration make sure your application is completed and submitted as soon as possible. Applications will only be accepted prior to 4:00 p.m. on the closing date.

The Community Colleges of Spokane is seeking a highly motivated and qualified individual for the position of Manager of Learning Support in the SFCC Learning SupportDivision.  

GENERAL DEFINITION

Under the general direction of the Director of Learning Support, the primary purpose of the Manager of Learning Support is to lead and supervise all aspects of the Department of Learning Support. Collaborates with the campus at large to develop career education and services for targeted student populations. Promotes student employment opportunities while providing exceptional services to student employees and employers. Oversees the placement of student employees into pathway specific experiences. Enhances instructional supports for the college. Advocates for students of diverse backgrounds, particularly socioeconomic diversity and possesses a deep ability to foster relationships with all students adding to a sense of belonging.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES

• Develop policies and procedures, prepares regular reports, and collects and analyzes research data relevant to the career education, student employment, and instructional support. *
• Establish relationships with departments and faculty to facilitate connections between students and possible job opportunities and instructional support needs. *
• Lead student employment related projects, particularly programmatic, process improvement and marketing initiatives. *
• Oversee and participate in site visits to include campus, local, and regional employers to maintain/develop new relationships. Promote programs and services with an emphasis on experiential learning, job development, on-campus interviews, and a statewide online recruiting program. *
• Develop quality experiential learning and career opportunities in private/public sectors; design and implement marketing strategies; build and maintain relationships through calls, mailings, and on-site visits. *
• Oversee the coordination of career events. Oversee the communication between appropriate campus departments and program participants. Conduct ongoing assessment and provide feedback as to the effectiveness of such events. *
• Supervise classified, part time hourly and work-study students (train, schedule, evaluate, discipline and respond to grievances). Adhere to classified contracts and all district rules and regulations ensuring efficient operations. *
• Inform and educate staff about behavior and performance expectations, provide timely and accurate feedback regarding performance, and ensure performance and behavioral problems are corrected promptly and effectively. *
• Oversee budget planning process of assigned areas. *
• Supervise copy center staff and service center functions. *
• Evaluate copy center functions and personnel. *
• Model professional decorum and mutual respect in all personal interactions *. 
• Comply with district policies, procedures and directives, state and federal regulations, orders and statutes and collective bargaining agreements. * 
• Support and advance the CCS strategic plan, and perform related duties as required. * 

*Indicates this is an essential duty.

COMPETENCIES & OTHER REQUIREMENTS

REQUIRED COMPETENCIES (MINIMUM QUALIFICATIONS)

• Associate degree or higher from an accredited institution. Or an equivalent mix of education and experience that demonstrates the candidate meets all competency requirements for this position. 
• Experience with employee supervision.
• Experience using computers, spreadsheets, database and word processing software.
• Excellent interpersonal, oral, and written communication skills.
• Ability to work collaboratively and cooperatively in a team environment.
• Acceptance of the responsibility to promote the welfare and best interests of students at all times.
• A demonstrable understanding and acceptance of the mission, values, goals, objectives and strategic plan of CCS.
• The ability to perform assigned duties in a manner consistent with applicable laws, regulations and goals of the institution, and community and technical college system.
• Demonstrated commitment to fostering and supporting a teaching, learning and working environment that honors diversity, equity and inclusion.

PREFERRED COMPETENCIES (DESIRED QUALIFICATIONS)

• Bachelor’s degree or higher from an accredited institution. 
• Knowledge of state and federal rules and regulations regarding state, federal, athletic and institutionally funded student employment programs.
• Working knowledge of applicable federal and state employment laws.
• Experience utilizing an integrated student management system (ex. PeopleSoft, Banner, etc.)

CONDITIONS/TERMS OF EMPLOYMENT

TOTAL COMPENSATION WITH BENEFITS:  $77,839 – $86,558. 

 Total compensation is an estimate based upon adding the following amounts together:

• Base compensation of $57,080 – $64,525, plus
• Current employer-paid health and related benefit contribution rates, plus
  • Click here for a full list of benefits.
• Median retirement fund contributions. 

The actual total will vary depending upon each employee’s enrollment choices.

Person hired must be able to provide acceptable documentation of U.S. Citizenship or lawful authorization to work in the United States. This is an absolute condition of employment. An offer of employment will not carry with it any responsibility or obligation on the part of the District to sponsor an H1-B visa. In addition, the Community Colleges of Spokane maintains a drug-free work environment and prohibits all smoking in the college buildings and state-owned vehicles. Must be able to successfully work in and promote a multicultural work and education environment.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. Once an applicant is chosen for an interview, they are required to complete and submit a declaration regarding sexual misconduct and investigation per state law.

PHYSICAL REQUIREMENTS

• Work is performed in a normal, temperature-controlled office environment.
• Work is sedentary in nature.
• Frequent use of computer and exposure to terminal screens.
• Visual focus and strain.
• Work directly with students/clients.
• Frequent oral and auditory communication with others.

CONDITIONS OF EMPLOYMENT

• Full-time schedule (12-month, 40-hours week)
• 6-month probationary period; may be extended up to 12 months.
• This position is overtime eligible.
• Criminal background check required.

REQUIRED APPLICATION MATERIALS

To qualify for consideration, applicants must meet required competencies and submit a complete application packet, which includes the following:

• CCS online application.
• Cover letter addressing your qualifications as applied to the responsibilities of this position. *
• Comprehensive resume. *
• Names, addresses, and telephone numbers of three professional references.*
• College transcript(s) if applicable – unofficial/copies of transcripts are acceptable for initial application, official copies must be submitted upon acceptance of job offer.

NOTE: All of the above are required to ensure your consideration for this position. The item(s) marked with an asterisk are required attachments to your application prior to submission. If you require an accommodation during the application or interview process, please contact HR at CCS.recruiter@ccs.spokane.edu 

Community Colleges of Spokane does not discriminate in its programs, activities and employment on the basis of race, creed, color, religion, national or ethnic origin, age, sex, marital status, pregnancy, parental status or families with children, status as a mother breastfeeding her child, AIDS/HIV or hepatitis C, honorably discharged veteran status, sexual orientation, gender identity or expression, disability, use of trained guide dog or service animal by a person with disability, genetic information or any other legally protected category. Please direct all inquiries regarding compliance with access, equal opportunity and/or grievances to the Chief Administration Officer, Community Colleges of Spokane, 501 N. Riverpoint Blvd., PO Box 6000, MS 1004, Spokane WA 99217-6000 or call 509-434-5037; WA Telecommunication Relay Services (TRS) 1-800-833-6384 or 7-1-1.

Native Land Acknowledgement

We are honored to acknowledge that the Community Colleges of Spokane, and our main campuses for Spokane Falls and Spokane Community College, are located on the traditional and sacred homelands of the Spokane Tribe. We also provide services in a region that includes the traditional and sacred homelands of the Coeur d’Alene Tribe, Confederated Tribes of the Colville Reservation, Kalispel Tribe and Nez Perce Tribe.

We pay our respect to tribal elders both past and present as well as to all indigenous people today. This land holds their cultural DNA, and we are honored and grateful to be here on their traditional lands. We give thanks to the legacy of the original people and their descendants and pledge to honor their stewardship and values.