Manager – Security Technology Information

MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital services to markets across Africa and the Middle East. Through our extensive investment in advanced communication infrastructure over the past two decades, the talent and experience of our people, as well as the strength of our brand, we have grown to now have a presence in 24 countries, connecting over 231.0 million people. We offer an integrated suite of communications products and services, including traditional mobile voice and data, digital and mobile financial services as well as enterprise services. MTN continues to believe in the investment potential of emerging markets and thus deliver quality services that respond to our customers’ present and future needs. Every initiative undertaken, every innovative stride made, every award-winning product developed, is aimed at making our clients’ lives a whole lot brighter, as we lead the delivery of a “bold, new Digital World”.JOB DESCRIPTION

To plan and manage, BTS Operations and planning in terms of security philosophies, security systems and risk assessments
Manage the full BTS Security Operations – monitoring, response, investigations, vetting, systems maintenance, operations 
Ensure the vendor and 3rd party providers adhere to the agreed SLA as well as the MTNSA requirements
Manage the integration/centralization of the BTS security

RESPONSIBILITIES

Operational Delivery:

Manage BTS access and security end-to-end profile.
Manage and high-level access and security support to ensure SLA and KPI are measured as per SOW and to contribute from a specialist perspective to the realisation of the MTN vision in the provision of services and the production of goods.
Manage all access and security BTS implementation projects, Access implementation, Security Systems and oversee problem solving and solutions. 
Maintain, update and reconcile BTS implementation projects and security systems. 
Successful delivery of access and security for BTS implementation projects (end-to-end solution). 
Quality control of all access and security on BTS related deliverables. 
Tracking and visibility of all BTS related operations. 
Consistent and complete implementation and operation of all MTN BTS sites. 
Defined and approved BTS risk management strategy. 
Manage the Integration / centralization of the BTS security. 
Standardized incident and recovery processes and procedures. 
Prevent and/or reduce MTN asset loss relating to the day-to-day BTS operations
Manage the full BTS operations: Monitoring / Response / Investigations / Vetting / System Maintenance / Operations. 

Contractor/Service Provider Control:

Ensure that all contractors and/or service provider entering or working on any MTN BTS Site are conversant and comply with MTN processes, procedures, policies and indemnities, having undergone the necessary layout and understanding of the work place and completed the required documentation, which include valid NOC references. 
Assist in setting the standards wrt security and access control. 

Contract / Service Provider Management: 

Management of all contracts and ensure that all contracts / agreements are incorporated, authorised and recorded. 
Ensure all contracts is listed and log on Aperture
Up to date listing of all contracts in the region wrt status and time frames.
Ensure all current copies of contracts are on hand at the regional office. 
Track duration of contracts and 3 monthly warning expiry.
Ensure contractors is familiar with the scope of works and implementation as per contract and SOW.
Setup, control and monitor routine, procedure & processes for all MTN BTS sites. 
Ensure an effective management of the BTS profile is set in place and co-ordinated.
Ensure the BTS profile is kept at a high standard by enforcing procedures, processes and routines at the MTN BTS sites. 
Produce and manage operating procedures. 
Provide high level security support and resolution related to BTS sites. 
Manage and implementation of upgrades to existing and new projects and/or security technology to BTS sites. 
Audit BTS sites ensuring all measures, processes and procedures is adhered too. 
Ensure security systems are according to MTN specifications and are to integrate with MTN current network solutions/services within a project 

Financial:

Ensure maintenance and repairs of seucrity systems are conducted both cost and time efficiently on BTS sites by vendors. 
Maintenance contract programs are completed within budget allocations.
Ensure all requisitions are processed for specified contracts and order numbers processed. 
Manage Capex and Opex budget related to MTN BTS security.
Carry out budget control and compilation within BTS security guidelines. 
Assist to forecast, plan, develop and review BTS site security implementation and operational budgets in line with MTN SA financial requirements
Continuously drive the optimisation of costs associated with implementation and operations of security solutions
Liaise with Finance to resolve delays in procurement approval and payment systems relating to BTS sites security. 

Customer / Service Provider:

Physical assets are 100% available, reliable, and operable as required.
Support and co-operate with the relevant business units and appointed service provider. 
Ensure that all site acces and security documentation is produced with a high level of intergrity and quality.
Co-ordinate and facilitate progress status reporting on all projects impacting on the operation of a BTS site security. 

Communication and co-ordination:

Manage alignment between MTN and the appointed service provider requirements
Summarise and report on progress and issues relating to any BTS site security. 
Sufficient interaction with appointed service provider. 
Interface with stakeholders within NWG and outside NWG (e.g. Finance, Procurement, Legal, Logistics)
Interface with contractors and suppliers

Compliance:

Assets comply with appropriate statutory (OHS Act) requirements and standards (SABS, ISO). Deviations must be reported immediately.
Ensure compliance with regulatory requirements along with relevant environmental and quality standards.
Ensure compliance with health and safety policies and practice
Ensure suitable risk management practices are in place for BTS Implementation projects
Ensure appropriate technical specifications, policies, processes, procedures and guidelines are provided and utilised for all BTS Implementation projects
Ensure implementation documentation is sufficiently detailed and up to date to ensure business continuity 

People Leadership and Organisational Capability Building:

Lead, develop and coach the Managed Network Services Operations team 
Act as an ambassador and role model for the Technology team by living the brand values and vital behaviors 
Make environment the best place to work 
Improve the employee engagement through the GCA/sentimeter 
Ensure the attraction, development and retention of talent 
Build a professional and differentiated team 
Ensure a culture of continuous evaluation and improvement 
Drive a culture of high performance, accountability and consequence management

QUALIFICATIONS

Minimum Requirements:

Education:

3-year tertiary degree in security management, criminal justice, technology
Certification in physical security systems – advantageous

Experience:

Minimum 5 years’ physical security experience including:
Physical security in a telecoms environment
Managing vendors
Project management

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