Multimedia Specialist

Wilmington, Delaware, Nemours is seeking a Multimedia Specialist (Telecom Support), Full-Time, to join our Nemours Children’s Health team in Wilmington, Delaware. The Multimedia Specialist is responsible for delivering an exceptional video conference and technology based meeting experience to all Nemours associates. This entails Microsoft Teams and Cisco video infrastructure design, maintenance, and support, conference room equipment maintenance and support, video conference scheduling, creating & managing user accounts, providing technical support, processing Help Desk tickets, and escalating to appropriate teams when necessary. The Multimedia Specialist will manage and maintain equipment and projects related to surgical operating rooms, informational displays, digital signage, patient room and waiting area televisions, video recording and other various related technologies. In addition, the Multimedia Specialist will also support and maintain web/audio collaboration solution applications, and other related applications. Provide assistance and coordination of all video conferencing calls Design, configure, and optimize video conference infrastructure to handle internal and external conferences Optimize video conference equipment to maximize performance and best utilize resources Provide education and instruction to staff/end users on effective use of video conference equipment Configure, support, and maintain web/audio collaboration tools Accurately document instances of hardware failure, repair, installation, upgrade, and removal Develop and maintain Standard Operating Procedure documentation Maintain accurate and current inventory of all multimedia equipment Additional miscellaneous duties and responsibilities as assigned Job Requirements High School Diploma required. Minimum of three (3) years experience required. Excellent team and interpersonal skills. On-call off hours support required.

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