OPTICAL ASSISTANT

Durham, North Carolina, As a part of Duke Health’s outpatient clinic network, you will enjoy competitive compensation, comprehensive benefits plans, convenient work hours, and many opportunities for career advancement. Become a part of a team that values and invests in you.   JOB LOCATION NCEENT of North Durham – 4102 North Roxboro Street, Durham, NC   JOB SUMMARY We are seeking an Optical Assistant in our North Carolina Eye, Ear, Nose and Throat optical, Erwin Road (and occasionally other triangle locations) location to be an integral member of the healthcare team and provide direct and indirect care to patients.  The schedule for this position will be between the hours of 8:00AM – 6:00PM. Monday through Friday, with 1 or 2 Saturdays a year.  No Holidays.     JOB DUTIES AND RESPONSIBILITIES Display a professional attitude, greets patients Interprets optical prescriptions. Fits and services optical appliances such as spectacle frames and lenses. Operate manual lensometer, auto-lensometer Assists with contact lens insertion and removal training. Assists with ordering contact lenses and eyeglasses from vendors.

Verify and enter billing information. Collect patient payments. Obtain authorizations from insurance companies if necessary. Enter and post patient payments. Check in eyeglass and contact lens orders (verify prescription meets ANSI standards) Answers phone. Seats and calls patients. Comply with all company policies and procedures including HIPAA Notifies patients when optical products are ready for pick up. Checks on status of orders. Inputs and maintains patient information in the computer and charting system. Cleans displays.

Filing. Officemate and Epic proficiency Reliable transportation that would allow employee to go to multiple work locations with minimal notice While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee is frequently required to stand, walk, and sit. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.   Mandatory trainings/education meetings, occasionally before 8:00AM or after 5:30PM Perform other duties as described herein.   JOB ELIGIBILITY REQUIREMENTS One-year related experience and/or training; or equivalent combination of education and experience High school diploma or general education degree (GED)     Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.   Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard.

All members of our community have a responsibility to uphold these values.   Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.  

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