Patient Account Rep

Whittier, California, PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Whittier Hospital, PIH Health Downey Hospital and PIH Health Good Samaritan Hospital, 27 outpatient medical locations, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, women’s health, urgent care and emergency services. The organization is recognized by Watson Health as one of the nation’s Top Hospitals, and College of Healthcare Information Management Executives (CHIME) as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. PIH Health is certified as a Great Place to Work TM. For more information, visit PIHHealth. org or follow us on Facebook, Twitter, or Instagram.   Under the supervision of the Collection/Customer Service Supervisor this position is responsible for assisting patients with making payment arrangements, mailing out charity applications and reviewing bank deposits for the hospital cashiering department.   Complies to AB774 and all applicable federal and state laws and regulations.   This position requires that the patient account representative attain and maintain AAHAM CPAT certification. Meet and exceed the minimum productivity volume, and standards of work as defined within the departmental policies and procedures     Ability to use a 10-key adding machine, calculator, FAX machine, CRT for data entry and a personal computer (PC).

  Personal computer (PC) experience desirable.   Ability to perform multiple tasks, good mathematical skills, sound decision making abilities, and good verbal and written communication skills. Ability to learn new systems, become proficient in development of reports via hospital systems and tools provided, proficient in excel and word document. High school graduate preferred.   Two years junior/community college preferred.   Must have at least two years of hospital billing and/or collection experience.   Should be familiar with all third party billing.   Knowledge of medical terminology, AB774 and Fair Debt Collection Act.   Bilingual helpful.   Must be able to handle self in a mature, dependable, conscientious and honest manner

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