Patient Resource Counselor

North Kansas City, Missouri, SUMMARY: Under the direction of the Patient Accounts Director, screens and obtains required patient financial data to efficiently screen for additional financial resources, including financial assistance, crime victims compensation, etc. Meets with patients and communicates available resources and findings. Interacts with other hospital departments and vendors. Manages account receivable activites to ensure optimal revenue outcomes and customer experience. EXPERIENCE: Minimum of 2 years in business office setting or customer service required; 3-5 years billing and/or payer experience preferred. SPECIAL SKILLS:Exceptional customer service and communication skills required; excellent judgement skills in handling difficult situations; ability to work in fast-paced environment; ability to problem solve issues where analysis and complex decision making is required; decisions and actions have direct impact on hospital financials. OTHER:Knowledge of 501(r) requirements and state resources preferred. EDUCATION: Required: High School or Equivalent

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