PATIENT SERVICE ASSOCIATE

Durham, North Carolina, As a part of Duke Health’s outpatient clinic network, you will enjoy competitive compensation, comprehensive benefits plans, convenient work hours, and many opportunities for career advancement. Become a part of a team that values and invests in you.   JOB LOCATION Signature Care of South Durham – 234 Crooked Creek Pkwy, Durham, NC   JOB SUMMARY We are seeking a  PATIENT SERVICE ASSOCIATE  in our  Signature Care of South Durham Clinic  located in  NC,   to coordinate and participate in a variety of duties associated with daily clinic preparation process, patient double identification, patients check-in/out, charge posting, collecting on balances, cash management, and patient appointment scheduling.  The position requires a high level of customer service on the phone and face-to-face; message taking and distribution; managing referrals with the patients and other specialties.   JOB DUTIES AND RESPONSIBILITIES  Prepare for clinic visits by reviewing next day patients, completing reminder calls, and other next day activities to include but not limited too- entering pre-visit orders, identifying required paperwork, reviewing patient accounts and be prepared to collect on account balances and membership fees. Check-in on arrival, double identifiers for patient verification, and update all demographics in Maestro. Make all necessary edits. Present patients with any required forms for visits. Complete all Maestro check-in fields and clear all maestro alerts. Check-out patients and make return appointments.

Open daily cash management batch for collecting payments and close each batch at the end of each business day adhering to all cash management processes and policies Review all work files/workques in Maestro and make sure to make all necessary adjustments/changes to clear any issues related to the patient account. Manage the Signature Care referral workque with the goal that all will be addressed and completed within 24 hours of submission. Explain billing to patients according to PRMO credit and collection policies. Handle internal billing system for internal concierge fees. Answer telephone live.  Assist patients with request, cancellations, reschedule; and/or initiate message via in basket to the designated provider or nurse.  Retrieve any unanswered calls via Centracomm answering and return the patients call same business day.  Enter all phone encounters via Maestro as necessary. Maintain log for faxes and scan documents into EPIC. Bill schedules for the provider templates.

Handle special provider request and projects.   Follow up with patients about scheduled appointments.   Handle reschedules for appointments when necessary.   JOB ELIGIBILITY REQUIREMENTS Requires knowledge of basic grammar and mathematical principles normally acquired through high school education  Minimum of one year of work experience in directly communicating and providing service to patients or public is required. Experience in effectively coordinating multiple tasks or activities is required.   KNOWLEDGE, SKILLS, AND ABILITIES Ability to communicate professionally, in both verbal and written communication Basic PC and data entry skills  Knowledge of medical terminology Ability to organize and prioritize work and work effectively under stressful situations. Must be able to handle multiple assignments, conflicting demands & priorities. Must be continually aware of variations in changing situations.   Job Code: 00004502 PATIENT SERVICE ASSOCIATE Job Level: B2   Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.   Duke aspires to create a community built on collaboration, innovation, creativity, and belonging.

Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feelsecure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.   Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.  

Source ⇲