Product Designer III

Overview

Covenant Eyes has a profound reason for existence that resonates with many people among both our staff and membership on a personal and spiritual level. It is a unique company in a special market; job applicants need to be aware of what comes with being in this space.

Our market is focused on people who struggle with a pornography obsession and want to quit it for good. Using porn can be dramatic and catastrophic in our members’ lives, especially when spouses and children are involved. Our work puts us and our employees in the path of that drama. It can be tough as an employee to hear that trauma over the phone, in chat, in email, in comments online, or face-to-face at conferences or other events. But it is empowering to hear their stories of healing. Some jobs in the company are closer to that than others, but we’re always in that space.

As a Product Designer, you will play a significant role in shaping our service, and will regularly deal with the complex interplay of technology, human behavior, and relationships.

You’ll do this in the context of a highly motivated and supportive team.

The UX Team supports a variety of service touchpoints, from email to mobile apps, internal support tools to marketing websites. We try to see everything we do through the lens of our members and their experiences, not just the technology or the goals of the business (though both of those matter tremendously).

In short, we are here to ensure our service has the transformative effect we intend on the real lives of the people who use Covenant Eyes.

The Job

Our UX team is divided into two sub-teams. Our priority for this hire is the Core Team. We work on a wide variety of platforms – mobile, web, iOS, Android, Mac, Windows – to deliver our core accountability service to paid subscribers.

The Core Team is small, and we have a lot to do these days. For example:

• We partner with Data Science to learn how our AI model works, where the opportunities are, how to present its output to members, and what sorts of experiences members might value
• We handle many of the details for how data is presented to allies (i.e. someone there to provide accountability), which means we are regularly thinking through complex relational dynamics and seeking to find the right balance between serving our entire userbase and each individual
• We partner with the development team responsible for our 4 client apps (iOS, Android, Windows, Mac) to design the details of how members get the service set up
• We partner with Member Care to understand what they’re encountering in their conversations with customers, trying to piece together a clearer picture of what’s happening so we can decide if anything should be done
• We partner closely with Product Management to investigate problems and opportunities throughout the service, and build solid proposals for how to make it better

You will have the opportunity to engage with all of this, and more. It’s genuinely exciting to have this kind of impact on the lives of our members, but you should also appreciate the weight of it. For some members, the stakes are very high. The Core Team is right in the middle of their experience, and we’d love to have your help.

Responsibilities

• Develop expertise in various relevant domains, seeking information about our members and their circumstances, our technology, and the way the company operates
• Understand the business context of your work and help stakeholders navigate the relationship between customer value and business value
• Serve as a guide for others who are facing complicated design and business challenges
• Participate in research – from observing to facilitating, based on your skill and comfort level – as we move toward a practice of continuous discovery
• Advocate for members and do whatever you can to make sure their experiences are fairly represented in the decisions you contribute to
• Document and regularly share your work and ideas with teammates and stakeholders
• Use various digital tools like Figma and Miro to visually communicate your ideas, along with Slack and Confluence for dialog, feedback, and written proposals
• Collaborate with design team members, software developers, quality assurance staff, product management, member care, and other colleagues to stay aligned with them as you work
• Help others clarify, visualize, and refine their ideas
• Engage in respectful debate, challenging others when needed, while remaining open to new perspectives and willing to change your personal stance
• Articulate the underlying reasoning behind decisions, help others understand the most important factors (especially customer factors) that must drive the execution of our service
• Contribute heavily to planning your own projects (we do not have project managers on staff)
• Value the input of colleagues and stakeholders, taking their insights and advice to heart

Qualifications

• Minimum of 5 years of experience working in design or User Experience field with a portfolio demonstrating your experience
• For this hire, we are particularly looking for skills in information architecture, interaction design, and interface design
• Prototyping skills are a big plus
• Working knowledge of design software like Figma
• Familiarity with collaboration tools such as GitHub, Trello, or Jira

If you are a remote employee, you are willing and able to travel to Global Headquarters in Owosso, MI several times a year. Due to this, you must maintain a current, valid driver license and personal automobile insurance. For on-site employees, no travel is required.

Tagged as: Senior-level