Profile Management Officer

The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.
Job Purpose Statement

The role holder has the principal responsibility of managing user access to bank systems within the Group. The officer handles end user requirements on a daily basis, including user profile maintenance, troubleshooting and training of users. The officer conducts quarterly systems review contributing to bank risk management process by ensuring access controls in the system corresponds to risk management objective. Additionally, the officer resolves customer complaints and issues related to User Profile management.

Ideal Job Specifications
Academic:

University Degree preferably a graduate with Audit and compliance, ICT or any other
Banking Related background and skills.
Computer Literate – advanced Skills.

Professional:

A good understanding of all core processes and knowledge of regulatory requirements.
Professional Banking qualifications.

Desired work experience:

A minimum of 5 years work experience in banking with experience in:-
General system Banking operations
Experience of a service environment
Knowledge of regulatory and statutory requirements

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