Program Coordinator- Academic Support
Job Description
Program Coordinator- Academic Support
Arizona State University
CISA Academic Services/D
Campus: Downtown Phoenix
92616BR
Job Description
The College of Integrative Sciences and Arts (CISA) is growing! Join our dynamic Academic Support team on the Downtown Phoenix campus. CISA is seeking an organized and detail-oriented person to provide exceptional customer service. This position will interact and serve as a liaison with students, faculty, and staff to serve our team and meet college-wide goals.
CISA is an interdisciplinary multi-campus college with an applied and experiential learning approach. As one of three liberal arts colleges at ASU, CISA offers foundational instruction in humanities, social and natural sciences, mathematics and professional fields to provide students across ASU with the knowledge and skills to comprehend and effectively engage the changing world locally, nationally and globally. Academic Support is an engaging office where there is opportunity to learn and develop professionally!
This position will be based on the Downtown Phoenix campus.
Salary Range
$41,500 – $45,000 per year; DOE
Close Date
10-July-2023
Essential Duties
Front Desk
- Oversee front desk operations for Academic Support.
- Assist with supervising, training, and management of student workers on the Downtown Phoenix campus.
- Greet visitors and guests to the suite both in-person and via phone calls. This includes mail distribution, inventory audits, and special projects.
- Manage responses to general CISA inbox via Salesforce.
- Coordinate with instructors on classroom questions.
Academic Support Projects
- Coordinate textbook orders for the college. Work with faculty, the Bookstore, and Follett on requests. Audit textbook orders each semester to ensure students will have access to materials.
- Assist with syllabi audit each semester. Ensure instructors submit their syllabus prior to each semester session. Keep our sample syllabus updated with general policies.
- Work on Curriculum Team projects such as Catalog Review, Interdisciplinary Studies Concentration review, and General Studies review.
- Serve as a backup member of the Academic Integrity team in an administrative support capacity. Assist with files and communication to keep records updated and organized in a timely fashion.
- Prepare agendas for regular meetings.
- Use systems such as Wrike, Microsoft/Google suite, Kuali, Follett, Peoplesoft, Analytics, and Asset Tiger to keep records updated and organized.
Minimum Qualifications
Bachelor’s degree in field appropriate to area of assignment AND two years administrative/coordinator program experience; OR, Six years of progressively responsible administrative/coordinator program experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
Desired Qualifications
- Experience in a higher education setting providing academic support.
- Experience supervising staff or student employees.
- Evidence of effective communication skills.
- Expeirence in managing multiple projects in a dynamic environment. Strong proficiency in time management and project management skills.
- Demonstrate a solutions-focused mindset and complex problem-solving skills.
- Experience at building relationships with diverse stakeholders with an emphasis on customer service.
- Experience with ASU systems and technology such as, Salesforce, Peoplesoft, Kuali, data analytics, Microsoft Office, and Google Suite.
Working Environment
- This position is eligible for hybrid work. This is an arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location.
- Activities are primarily performed in a regular, climate-controlled office setting subject to extended periods of sitting, standing, walking. Frequent bending, stooping, reaching and lifting up to 25 pounds.
- Visual acuity and manual dexterity associated with daily use of office equipment such as computer, phone, printer, etc.
- Ability to clearly communicate to perform essential duties.
- Ability to work both independently and within a complex structured team, and work from general instructions on standard job duties and specific directions on new assignments.
- Exercise judgment within defined procedures and practices to determine appropriate action.
Department Statement
ASU’s College of Integrative Sciences and Arts values diversity, and continually strives to foster a welcoming and inclusive environment. We are home to innovative employees who are guided by educational access, student success, applied learning, and interdisciplinary inquiry. CISA has over 8,200 students in all levels of degree programs and nearly 250 faculty members. We understand that there are many paths to achieving a university education, and we build undergraduate and graduate degree programs and pathways that are flexible and relevant for a rapidly changing world. Please visit our website for additional information: https://cisa.asu.edu/
ASU Statement
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation’s fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.
ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco
Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.
Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.
Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.
ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.
Background Check Statement
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Instructions to Apply
Application deadline is 3:00PM Arizona time on the date indicated.
Please include dates of employment, job title, job duties, and name of employer for each position. Dates of employment in month/year format (e.g., 6/88 to 8/94) are preferred in order to most accurately assess professional experience as it relates to the Minimum Qualifications for the position; if date information is not included in this format, you may be declined from the position if we are unable to determine your qualifications.
Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.
Applicants must be eligible to work in the United States; ASU College of Integrative Sciences and Arts will not be a sponsor for this position.
ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.
Only electronic applications are accepted for this position.
IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.
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