Program Manager- Social Worker

Billings, Montana, Montana, The Behavioral Health (BH) Outpatient Team Supervisor is responsible for the administrative management of assigned multidisciplinary Teams within the Department’s outpatient mental health and substance use disorders units. The incumbent is also responsible for the administrative and personnel functions related to all the members on the Teams. The incumbent must be independently licensed and must demonstrate administrative expertise in guiding the Teams to meet the needs of the veterans served. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: Citizenship. Be a citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with chapter 3, section A, paragraph 3g this part). Education. Have a master’s degree in social work from a school of social work fully accredited by the Council on Social Work Education (CSWE). Graduates of schools of social work that are in candidacy status do not meet this requirement until the School of Social Work is fully accredited.

A doctoral degree in social work may not be substituted for the master’s degree in social work. Verification of the degree can be made by going to http://www. cswe. org/Accreditation to verify that the social work degree meets the accreditation standards for a masters of social work. Licensure. Persons hired or reassigned to social worker positions in the GS-0185 series in VHA must be licensed or certified by a state to independently practice social work at the master’s degree level. Current state requirements may be found by going to http://vaww. va. gov/OHRM/T38Hybrid/. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations: Senior Social Worker, GS-12 Experience/Education: The candidate must have at least two years of experience post advanced practice clinical licensure and should be in a specialized area of social work practice of which, one year must be equivalent to the GS-11 grade level. Senior social workers have experience that demonstrates possession of advanced practice skills and judgment. Senior social workers are experts in their specialized area of practice. Senior social workers may have certification or other post-masters training from a nationally recognized professional organization or university that includes a defined curriculum/course of study and internship or equivalent supervised professional experience in a specialty. Licensure/Certification: Senior social workers must be licensed or certified by a state at the advanced practice level which included an advanced generalist or clinical examination, unless they are grandfathered by the state in which they are licensed to practice at the advanced practice level (except for licenses issued in California, which administers its own clinical examination for advanced practice) and they must be able to provide supervision for licensure. Demonstrated Knowledge, Skills, and Abilities: In addition to the experience above, candidates must demonstrate all of the following KSAs: Skill in a range of specialized interventions and treatment modalities used in specialty treatment programs or with special patient populations. This includes individual, group, and/or family counseling or psychotherapy and advanced level psychosocial and/or case management. Ability to incorporate complex multiple causation in differential diagnosis and treatment within approved clinical privileges or scope of practice. Knowledge in developing and implementing methods for measuring effectiveness of social work practice and services in the specialty area, utilizing outcome evaluations to improve treatment services and to design system changes. Ability to provide specialized consultation to colleagues and students on the psychosocial treatment of patients in the service delivery area, as well as role modeling effective social work practice skills.

Ability to expand clinical knowledge in the social work profession, and to write policies, procedures, and/or practice guidelines pertaining to the service delivery area. References: VA HANDBOOK 5005/120 PART II APPENDIX G39 The full performance level of this vacancy is GS-12. Physical Requirements: The work is primarily sedentary. Some work may require movement between offices, hospital, warehouses, and similar areas for meetings and to conduct work. Work may also require walking/standing, in conjunctions with travel to and attendance at meetings and/or conferences away from the work site. Incumbent may carry and lift light items weighing less than 15 pounds. The incumbent must possess a current Driver’s License and drive a government vehicle in carrying out professional duties when deemed necessary. [“Performs the administrative and personnel management function relative to staff supervised. Provides guidelines and performance expectations for staff, and clearly communicates through the formal employee performance management system. Provides informal feedback and periodically evaluates employee performance.

Incumbent works to resolve informal complaints and grievances. Improvement plans and recommended personnel actions are provided as necessary. Provides advice and counsel to workers related to work and administrative matters. Disciplinary measures are invoked as appropriate to the authority delegated in this area. Reviews and approves or disapproves leave requests. Assures that subordinates are trained and are fully compliant with the provisions of the safety regulations. Administrative, technical, and clinical supervision of advanced practice, licensed Social Workers and Counselors, Peer Supports, EUL Recreational Therapist, EUL Registered Nurse and Administrative staff. Performs administrative and personnel management functions including resolution of complaints and grievances. Enacts disciplinary measures as appropriate. Monitors staff productivity, maps staff clinical and administrative duties, establishes performance expectations, evaluates performance outcomes, and audits clinical documentation.

Develops work improvement plans and ensures that staff are adequately trained and meet competency standards to complete their work duties. Exercises supervisory authorities and responsibilities involving staff workload including assignment of additional duties. Determines and evaluates current staffing needs and caseloads and approves or denies time and leave requests. Provides coverage of staff duties as needed and clinical care and case management at the advanced practice level. Assists in developing personnel documents such as position descriptions and functional statements. Assists in the hiring process to fill vacant positions to include conducting applicant interviews. Assures accuracy of programmatic data, conducts necessary reconciliations, and audits and oversees data reporting. Provides training and oversight of data collection systems to include HOMES, CMS, CPRS, MHS, etc. Manages and provides oversight of monthly billing protocols relative to VA Contracted Emergency Shelters (CES), ensures accurate reconciliation of billing and invoices and serves as the official approval authority for CES billing. Conducts regularly scheduled team meetings and keeps staff apprised of changes in policies and procedures as determined by local leadership, VISN and VACO.

Administers informational and analytical systems to evaluate and enhance the quality of services provided to Veterans. Responds to Veteran complaints and grievances specific to each program. Tracks and ensures completion of program consults and National Hotline calls according to set standards. Assists HCHV Coordinator with scheduling and oversight of Stand Downs across the state. Ensures staff compliance with accreditation standards, VA directives and handbooks, Standard Operating Procedures (SOP) and standards developed specific to the department. Develops working partnerships and coordinates with community partners to meet Veteran care needs. Establishes strong working relationships with local partners to include but not limited to Volunteers of America, Joining Community Forces, Continuums of Care, Public Housing Authorities, Property Managers, HUD, Coordinated Entry Systems, Contract Emergency Shelters, Stand Down providers, Probation & Parole, Veterans Treatment Courts, etc. Assists programmatic staff in conducting site visits, inspections, and training of Contract Shelter facilities. Implements and enforces corrective action plans when necessary. Attends National programmatic conference calls and webinars.

Relays critical information and programmatic changes to staff. Ensures staff follow-up with required National programmatic changes. Provides new employee training ensuring that staff are adequately trained in their job duties, safety in the field and VA policies and procedures. Coordinates with VA departments to ensure adequate training and issuance of necessary equipment to include vehicles, cell phones, laptop computers, desktops, etc. A portion of the workload directed by this position is carried out at several locations across the state that are physically removed from the medical facility. As such, periodic travel to other sites is required. Work Schedule: Monday- Friday 8:00AM to 4:30 PM Telework: Not Authorized Virtual: This is not a virtual position. Functional Statement #: 55225-O Relocation/Recruitment Incentives: Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized Financial Disclosure Report: Not required”]

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