Registered Nurse Call Center – Fort Knox

Fort Knox, Kentucky, Kentucky, Robley Rex VA Healthcare System is recruiting a full time Registered Nurse -Call Center at the Fort Knox, Louisville Oupatient Clinic. This position is a float position and may require you to travel to other facilities to assist at the needs of the service. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency. In accordance with 38 U. S. C. 7402(d), no person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. Graduate of a school of professional nursing approved by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on Collegiate Nursing Education (CCNE).

The approving official may authorize a waiver of the requirement for ACEN or CCNE accreditation of any degree in nursing provided the college or university has regional accreditation from an accrediting body recognized by the Department of Education at the time of the candidate’s graduation and the composite qualifications of the applicant warrant such consideration. In cases of graduates of foreign schools of professional nursing, possession of current, full, active and unrestricted registration will meet the requirement of graduation from an approved school of professional nursing. OR The completion of coursework equivalent to a nursing degree in a MSN Bridge Program that qualifies for professional nursing registration constitutes the completion of an approved course of study of professional nursing. Students should submit the certificate of professional nursing to sit for the NCLEX to the VA along with a copy of the MSN transcript. (Reference VA Handbook 5005, Appendix G6) OR In cases of graduates of foreign schools of professional nursing, possession of a current, full, active and unrestricted registration will meet the requirement for graduation from an approved school of professional nursing. Current, full, active, and unrestricted registration as a graduate professional nurse in a State, Territory or Commonwealth (i. e. , Puerto Rico) of the United States, or the District of Columbia. Preferred Experience: 1+ years of call center experience, 1+ years of primary care experience Grade Determinations: The following criteria must be met in determining the grade assignment of candidates, and if appropriate, the level within a grade: Nurse I Level I – An Associate Degree (ADN) or Diploma in Nursing, with no additional nursing practice/experience required. Nurse I Level II – An ADN or Diploma in Nursing and approximately 1 year of nursing practice/experience; OR an ADN or Diploma in Nursing and a bachelor’s degree in a related field with no additional nursing practice/experience; OR a Bachelor’s of Science in Nursing (BSN) with no additional nursing practice/experience.

Nurse I Level III – An ADN or Diploma in Nursing and approximately 2-3 years of nursing practice/experience; OR an ADN or Diploma in Nursing and a Bachelor’s degree in a related field and approximately 1-2 years of nursing practice/experience; OR a BSN with approximately 1-2 years of nursing practice/experience; OR a Master’s degree in nursing (MSN) or related field with a BSN and no additional nursing practice/experience. Nurse II – A BSN with approximately 2-3 years of nursing practice/experience; OR ADN or Diploma in Nursing and a Bachelor’s degree in a related field and approximately 2-3 years of nursing practice/experience; OR a Master’s degree in nursing or related field with a BSN and approximately 1-2 years of nursing practice/experience; OR a Doctoral degree in nursing or meets basic requirements for appointment and has doctoral degree in a related field with no additional nursing practice/experience required. Nurse III – Master’s degree in nursing or related field with BSN and approximately 2-3 years of nursing practice/experience; OR a Doctoral degree and approximately 2-3 years of nursing practice/experience. Note regarding MSN degrees: If your MSN was obtained via a Bridge Program that qualifies for professional nursing registration, a BSN is not required. Reference: VA Regulations, specifically VA Handbook 5005, Part II, Appendix G-6 Nurse Qualification Standard. This can be found in the local Human Resources Office. Physical Requirements: This position requires visual acuity, ken hearing, clear distinctive speech, and manual dexterity. This position requires potentially long periods of continued walking, standing, stooping, sitting, bending, pulling, and pushing. The incumbent must be a mature, flexible, sensible individual capable of working effectively in stressful situations, able to shift priorities based on facility needs. [“The Call Center RN is an expert communicator over the telephone, providing timely, appropriate advice and/or guidance to Veterans who seek assistance with health care issues.

This responsibility includes the initiation and continuation of the nursing process; assessing the needs of the Veteran, planning the nursing care needed to meet those needs, implementing and evaluating these needs which reflects the uniqueness of each Veteran, his/her disease process and how s/he is adapting to the disease process. The Call Center RN operates in a complex role requiring flexibility and independent decision making. The Call Center RN utilizes telephone triage in ranking Veteran’s health according to their urgency, educating and advising Veterans, and making safe effective and appropriate dispositions according to protocols. The Call Center RN determines the needs of the Veteran and provides for the delivery of quality nursing care to a culturally diverse complex Veteran population. S/he initiates the nursing process, completes an accurate and expedient documentation for each telephone triage encounter utilizing critical thinking skills in conjunction with TRM software, is able to identify emergent situations (medical and psychiatric), is able to initiate necessary interventions in conjunction with the Veteran and others, prioritizes the Veteran stated reason for the call, presenting symptoms, and/or needs, patient risk factors and potential outcomes. The Call Center RN must be able to utilize appropriate internal and external resources to the telephone triage encounter, report unusual occurrences and adverse events, integrate and apply pertinent aspects of Medical Center Memorandums to his/her professional practice. Work Schedule: Monday – Friday 8:00am – 4:30pm Telework: Not Available Virtual: This is not a virtual position. Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required Not Authorized Pay Schedule: NS95”]

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