SCHEDULER I – PRE ARRIVAL

Lewes, Delaware,     Summary: Responsible for scheduling appointments for all ancillary depts with patients, physicians , Order Facilitator Work lists, Online Appointment requests and physician’s offices via phone. Responsible for informing patients or physician’s staff of proper prep instructions for test ordered and any precertification that are required. Obtain accurate appointment and financial information to create financial accounts in OAS Gold . Must maintain excellent repore with physician’s offices and ancillary departments.   Other information: Customer service experience required. Two years Hospital setting or physician’s office experience. Knowledge of Medical terminology and basic anatomy. Prior scheduling , patient accounts, unit clerk or medical assistant experienced preferred. Telephone experience Prior scheduling experience Significant Computer experience Customer Service Experience Excellent Communication Skills   Responsibilities: Inbound schedulers will be responsible to answer all incoming calls within 30 seconds. Schedulers should maintain a volume of 8 calls an hour.

Outbound schedulers will be responsible to schedule appointments for all incoming faxes, Order Facilitator Work lists, PAS Online Scheduling Requests and Newborn screenings. Scheduler should maintain 40 accounts per day. Obtain demographic information (Last name, first name and date of birth ) to correctly identify patients being scheduled. Use additional identifiers when necessary ( Last four of social, address or phone number. Obtain accurate appointment information ( type of test, diagnosis, ordering physician, PCP & preferred location) to insure test/procedure is scheduled according to protocol. Answer all required scheduling questions and refer to scheduling instructions. Identifies all pre-certifications required and initiates trigger to send names to proper work lists. Coordinate STAT appointments between the ancillary departments and the physician’s office. Insure accurate information is collected and notify FC team of any authorization requirements ( Via work list)Schedule accurate appointment advise patient and/or physician’s office of arrival times, appointments (Give directions as needed) and test prep instructions when applicable. Run Medical necessity checks on all applicable insurances and procedures.

When scheduling with the patient (on all outbound calls and incoming patient calls) please schedule procedure, complete pre-registration process, create account in Gold and verify demographic and insurance information as required. Verify Insurance through HDX or web sites, calls to insurance carriers will be referred to Pre-Registration staff. Please change to appropriate status on work lists. Ability to multi-task between heavy phone volume, multiple computer systems and frequent interruptions. Must be able to rapidly change priorities to address current need of department. Must be effective at adjusting to change, prioritize duties as necessary, handle stress and communicate with departments, co-workers, physician’s and patients in a professional and courteous manner. Responsible to attend 80% of department staff meeting, read all staff meeting minutes, attend all applicable educational offerings , open and read e-mails daily to keep abreast of room changes and SCI updates. Responsible to use all educational resources such as Red Book, Insurance Web Sites, Insurance Matrix, Payor Updates, QA reminders, Huddles and scheduling protocols. Responsible to bring to the attention of lead or manager all scheduling backlogs , patient, physician office or employee concerns .     Competencies and skills: Essential:
* Clear Communication Skills Both Written And Verbal
* Knowledge Of Basic Computer Programs
* Able To Keep Confidential Information Regarding Patients, Team Members
* Able To Withstand Crisis Situations
* Has Skills To Provides Customer Service To Patients, Team Members And Visitors
* Experience With Excel, Power Point, Word, Visio, Etc.


* Experience/Knowledge Of Scheduling Systems   Education: Essential:
* High school graduate or equivalent        L ocation: Bayview 33672 Bayview Drive Bldg C-BMC   Shift : Dayshift with alternate weekends   FTE: 1. 000000     Work Status: Full Time                

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