Scheduler – Medical Group Call Center

Hershey, Pennsylvania, Penn State Health – Milton S. Hershey Medical Center Location : US:PA:Hershey Work Type : Full Time FTE : 1. 00 Shift : Day Hours : 8:00a – 4:30p (8 hours) ***$3,000 SIGN-ON BONUS – eligible to those that qualify*** SUMMARY OF POSITION : Provides high quality scheduling experience for the patients of Penn State Health. Deploys excellent customer service engagement skills by phone. Schedules accurately for all specialty area supported in Phone Access Group against scheduling guidelines. MINIMUM QUALIFICATION(S): High School Diploma or equivalent required PREFERRED QUALIFICATION(S): Associate’s Degree in Healthcare Administration or a related field preferred Prior Call Center, Healthcare IT, or Healthcare operational experience preferred Prior Ambulatory practice site experience preferred Strong customer service background preferred This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position’s responsibilities. Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person’s perspectives and lived experiences. We are an equal opportunity and affirmative action employer.

All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 7:30 AM and 4:30 PM, Eastern Standard Time, Monday through Friday, email hrsolutions@pennstatehealth. psu. edu or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance. Union : Non Bargained

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