Senior Collections Associate at CDW

Description

Bring your career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your job and future. With revenues of over £1 billion, CDW UK is a leading supplier of IT solutions and services to a broad range of commercial and public sector customers globally.

To administer an assigned portion of the Sales Ledgers to generate maximum cash flow, minimise bad debts and provide a high standard of Customer service. You will be supporting the day-to-day activities of the Collections Team and providing support to the Collections Managers; specific Responsibilities/Best Practice

What we need:

Maintain Customer accounts within the designated credit limit and aged debt profile
Ensure all sums are paid on outstanding accounts to terms
Attend regular meetings with sales and other departments to minimise customer disputes
Process any credit held orders and contact sales/customers where necessary
Record and action all queries and disputed invoices
Prepare accounts for review by Management when required
Process journal adjustments as necessary
Ensure documentation / filing kept up to date and accurate
Assist with new customer on-boarding onto portals
Refer any accounts where problems exist at an early stage and prepare accounts for litigation
Visit customers when necessary to ensure the smooth running of the account
Ensure maximum efficiency of the Sales Ledger by liaising with other departments within CDW
Cover holiday periods and assist with any departmental needs as and when necessary
Work closely with Collections Managers to support initiatives and projects for process improvement
Management of the team cash sheets to maintain the accuracy of sales ledger for collection purposes
Own the onboarding and training of new staff members and assist with training of existing team members
Specialise in a field to support the collections’ function.

What you need to succeed

Senior level experience of Credit Control processes
Working in a team environment, within a fast-moving industry
Close working relationship with key stakeholders
Appreciation of the role of Credit in Industry
Competent IT skills, Excel
Experience of Dynamics and GETPAID preferable
Good Communication Skills – Written and Verbal
Good Organisational Skills and Time Management
Good Interpersonal Skills
Ability to work under pressure
Professional Attitude