Senior Reconciliation and Settlement Manager

PalmPay is a company that provides a payment app. Its solution allows users to send cash between friends and pay for airtime and bills. With it, people can earn rewards every time they spend with PalmPay.About The Job

As we scale to become Africa’s #1 payments brand, we are looking for a Senior Reconciliation and Settlement Manager.

Job Purpose:

The ideal role holder will be responsible for resolving all issues arising from electronic transactions, performing automated back-office processing such as dispute processing, settlement, reconciliation, and reporting, and engaging aggregators and business partners on improved service delivery.

Responsibilities:

Develop and execute processes, standards, guidelines, and service-level agreements for partnering organizations.
Attend to customer and merchant disputes and ensure prompt resolution.
Liaise with banks and aggregators on settlement discrepancies.
Identifying, negotiating, and closing partnership deals on direct product offerings
Liaising with switching companies and card schemes on settlement issues
Reconciliation of transactions routed through various payment platforms, including POS.
Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions to the switch and other vendors or third parties for resolution
ensures timely reconciliation of all transactions done on the terminals.
Ensure daily validation of transaction postings on the system.

Specifications And Requirements:

Creative thinker and problem solver who can resolve issues arising from online transactions in a timely and efficient manner.
A self-starter and self-motivated person who is able to influence and direct the settlement and reconciliation process.
Passionate about solving problems and focused on customer experience and outcomes.

Requirements:

A bachelor’s degree or its equivalent
At least 2 years of experience in the reconciliation and settlement of POS
At least 4 years of digital financial services or banking industry experience
At least 2 years of experience in business development and continuity.
Experience with electronic payment systems
In-depth knowledge of payment processing gateways
Organization and time management skills
Proficiency in the use of MS Office Suites
Excellent communication and interpersonal skills.
Attention to detail and accuracy.

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