Specialist – Civil Technology Information at MTN

Job Description

For assisting the vendors in the management of day-to-day civil operational activities
Provide assistance with respect to technical support on civil related issues across the region
Ensure alignment of the MNS vendors in line with changing business requirements in terms of civil related matters
Ensure effective operations of civil structures at all times
Ensure vendors adhere to Service Level Agreements in terms of the maintenance, operating and services of civil structures

RESPONSIBILITIES

Contract Management:

Ensure the vendors adhere to Service Level Agreements
Continually monitor and manage the civil related operations
Keep record of the activities of civil activities done
Create awareness of changes in the way of work in the maintenance/restoring of civil structures
Ensure vendors adhere do the maintenance/restoring of civil related activities
Conduct audits on civil structure to ensure it is maintained as per the deliverable

Process and Procedure Effectiveness:

Provide input into the development and distribution of standardised procedures, tools, processes for civil structures

Governance:

Address deviations both external & internal
Implement standard governance processes across regions
Ensure compliance to proper contractual contract processes and practices
Maintain contract governance policies, including administration, processes.
Implement standard governance across the regions to manage managed services effectively
Ensure new activities within network environment is transitioned smoothly withing the network operations department

Communication and co-ordination:

Continuously review and update best practice implementation.
Assist and coordinate with financial and contracts departments.
Provide smooth workflow between departments by ensuring deadlines are met.

QUALIFICATIONS

Minimum Requirements:

Education:

Minimum of 3 years tertiary qualification in related field

Experience:

Minimum 3 years experience infrastructure/building environment
Project Management experience
Contract Management experience
Experience with working and manipulating data to achieve effective analysis
Experience with working across business departments/Business Support
experience in supervising others
Experience working in a medium organization