Student Success Coach I

Division of Student Affairs

Job Description

Position Title: Student
Success Coach I

Department: Student Success Center

FLSA Category: Exempt

Working Relationship:

• Reports to: Associate Director of Student Success.
• Works Closely: SCC Staff
  members, University faculty, and all academic colleges
• Other Student Affairs offices: Campus Life and Student Mental Behavioral
  Health.

About the Student Success Center:

Using a strength-based framework guided by trauma-informed
practices, the Student Success Center staff connects students throughout their Millikin experience and beyond by providing wrap-around
personal, academic, and career support.

Job Summary: Under the guidance of the Associate Director of Student
Success, they will mentor students. They serve as a support students by being a supportive role model, sharing resources, and developing
plans of success for their particular major. They will assist students in achieving their academic goals, particularly emphasizing
supporting the student’s holistic Millikin experience. Serves as an on-call staff member for Student Affairs, supporting students in crisis
and providing additional support when needed. Evening and weekend responsibilities are required for this position.

Values:

All employees are expected to uphold the values of the University. At Millikin University, we value the
following:

• Intellectual and creative inquiry
• Inclusion, diversity, equity, and accessibility
• Dignity and
  respect for all persons
• Integrity and responsibility
• Honest, open dialogue and reflection
• Advancement of the
  common good

Primary Responsibilities:

1. Using the frameworks of strengths-based advising and trauma
informed practices, provide individualized and developmental advising and career coaching support to students from all backgrounds and
ability levels:

• Develop personalized plans for improvement and monitor student progress throughout the semester.
• Bi-weekly/monthly check-ins with students on your caseload.
• Develop a working relationship with the College of Fine Arts
  faculty and staff and understand the academic curriculum.
• Attends some of the College of Fine Arts performances to support
  students.

Assist the Associate Director of Student Success with preparing and implementing the University bridge program,
EDGE.

3. Knowledgeable of all of Millikin’s campus resources.

4. Serve as the formal liaison to the College of Fine Arts,
collaborating with the faculty to develop, execute, monitor, and assess academic support programming directed toward College of Fine Arts
students and their unique challenges.

5. Collaborate with other departments, including Student Mental and Behavioral Health, Math
Center, Writing Center, Campus Life, and Office of the Registrar, and provide appropriate student referrals.

6. Serve as a Student
Development Advisor within the retention program, advising a caseload of assigned students. This includes but is not limited to
contacting and meeting with advisees, collaborating with academic advisors, faculty, and other partners; using technology platforms to
record student interactions and access student information; and attending required training and professional development regarding
advising students.

7. Utilize student information systems/platforms to provide effective and efficient information to students,
faculty, and other constituents while maintaining student confidentiality in accordance with the Family Education Rights to Privacy Act.

8. Serve as an advocate for student success through frequent attendance at campus and community programs, events, and activities.

9. Serve as a first responder for campus crises, including serving as Student Affairs On-Call Team rotation member.

Other
Duties:

• Other duties as assigned by the Dean of Student Success and Associate Director of Student Success in the
  Student Success Center

Minimum Position Qualifications:

• Bachelor’s Degree required; Master’s
  Degree preferred.
• Prior academic advising and student support experience
• Proficiency in Microsoft Office applications,
  student information systems, and emerging technologies.
• Excellent interpersonal and communication skills

Preferred Position Qualifications:

• Experience in the development and creation of innovative student service
  programs.
• Demonstrated understanding and a strong commitment to diversity and inclusion.
• Experience in academic plans and
  working with students with disabilities.
• Ability to work in partnership with staff, faculty, administrators, and student
  leaders.
• Understanding of student development with competence in departure theory, involvement theory, and other student
  development theories.
• Ability to work in a fast-paced and demanding environment, meet deadlines, manage multiple tasks, and
  reprioritize projects as needed.

Work Environment:

Manual Dexterity:

• Dexterity to operate a keyboard

Physical Effort:

• Typically sitting at a desk or table
• Occasionally lifting 25-50 lbs.
• Intermittently sitting/standing/stooping
• Hearing and visual acuity within normal
  range

Working Conditions:

• Typical working conditions found in most administrative work
  areas

Qualified applicants should submit a cover letter, resume, and contact information of three professional references to
millikin.edu/employment. Review of applications will begin immediately and continue until the position is filled. Employment and first day
of work is contingent upon successful completion of a background check. Millikin University is an equal opportunity employer. Candidates
from traditionally underrepresented groups in this field are encouraged to apply. Beyond meeting fully its legal obligations for
non-discrimination, Millikin University is committed to building a diverse and inclusive community where members from all backgrounds can
live, learn, and thrive. Millikin offers a competitive salary and full benefit package, including eligibility for tuition waiver.