Success Coach

Posting Number: F005577

Position Status: Full Time

Assignment Length: This field only applies to Faculty

Grant Funded: No

Category: Instructional Support

Class Code: 51

Pay Rate: $20.10

Location: Southeast

Department: SE Student Success & Advising

Job Summary

The Success Coach is responsible for coaching perspective and First Time In College (FTIC) students through the enrollment process by providing guidance with education planning and career pathway selection.

Primary Duties and Responsibilities

Essential Performance Requirements*

• Conducts pre-enrollment workshops
• Educates students on the steps necessary to complete the enrollment process
• Works closely with the Registrar and Financial Aid offices to assist students who are entering the College
• Utilizes career and education tools to assist students with career information related to students’ interests and aptitudes (e.g., MyPlan, Career Coach)
• Aids students with career pathway selection by answering questions, providing information, and including other support when necessary
• Educates students on the academic program steps necessary to successfully complete a certificate or degree program, including how to utilize and navigate online systems and campus information and resources
• Provides information regarding student life opportunities, including student activities and organizations on campus as well as other campus resources
• Assists in retention activities of the college by supporting advising, counseling services, transfer or career events, etc.
• Coordinates and presents workshops (i.e., financial literacy, study skills, etc.) for all students

Service Excellence

• Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
• Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
• Supports the values of the College: diversity, teaching excellence, student success, innovation, creativity, and service to the College
• Supports the mission, values, goals, and principles of the College

*Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Minimum Qualifications

• Bachelor’s degree
• One (1) year working experience related to the Essential Performance Requirements

Preferred Qualifications

• Experience working with First Year Experience programs in a community college environment
• Experience working with career interest inventory testing procedures and outcomes
• Multilingual in language(s) beyond English

Knowledge, Skills and Abilities

• Skilled in excellent customer service and interpersonal relationships with diverse populations, including strong listening, verbal, and written communication
• Skilled in using computer applications and enterprise systems, including the Microsoft Office suite
• Skilled in working with students of diverse cultures and ethnic backgrounds
• Ability to work flexible hours that may include evenings and weekends
• Ability to work effectively in a collaborative environment and a setting that is diverse and urban

Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Contact: Destini Jones

*: destini.jones@tccd.edu