Supervisor Computer Operations

Nashville, Tennessee, Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research. Organization: VUMC IT Data Center Services Job Summary: The VUMC data center is a 24×7 operation and hosts all of the medical center’s most critical IT infrastructure. The Data Center Operations team is responsible for monitoring, maintaining, and improving the critical IT infrastructure that supports a top 10 biomedical research program, a nationally recognized adult and children’s hospital that provides care to over 2 million patients per year, and the Vanderbilt Health Affiliated Network which works with over 60 hospitals and 5,000 clinics across the Southeastern US. The data center supervisor is responsible for the 24×7 staffing of the IT Operations Center, managing the day-to-day operations of the data center, and controlling quality to ensure all work meets requirements for quality as defined in Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies. This candidate will have a very strong eye for detail, a strong sense of ownership, the ability to lead a team, and possess a foundational understanding of networking, operating system, and mainframe technologies.

This position has direct responsibility for the training, coordination, and evaluation of the data center operations team. The supervisor will assist in all project related work. This includes updating the floor work spreadsheet, updating project documents, confirmation of equipment arrival, scheduling, and coordination of standard changes, performing and/or overseeing project work, completion of weekly and monthly reporting, and assisting the Data Center Project Manager with refinement of tracking processes. Must be customer focused and able to interface directly with a variety of VUMC IT workgroups. . Job Description Responsibilities Directly support and complete all scheduled data center MACs (Moves/Adds/Changes). Oversee the data center request processes from start to finish. Maintain detailed and thorough documentation and record keeping. Asset management, auditing, and daily work log/ticket tracking. Develop and maintain data center processes related to all standard and emergency data center MACs (Moves/Adds/Changes).

Create and oversee policies and procedures to follow industry best practices and to meet SLAs. Process owner for shipment intake, hardware chain of custody, hardware surplus, major incidents, and mainframe processes. Responsible for overall site readiness, cleanliness, and staffing. Develop and mentor employees to continuously improve skills and team performance. Train and supervise data center technicians. Coach and mentor team members on continuous improvements, processes, job functions and resolution skills. Assist project management from defining scope, resources, and priority; to overseeing and implementing the project plan. Overseeing and managing the data center team, assigning individual responsibilities, identifying appropriate resources needed, and developing schedule to ensure timely completion of all data center projects and meeting deadlines. Works closely with the facilities team to assure data center build outs are managed according to capacity and environmental requirements. Elicit data center infrastructure requirements from customers.

Initiates new responsibilities and assists all plans for the future of the datacenter. Provide smart-hands assistance as required for multiple customers at various sites within specified response times (on-call duties apply) Maintain a safe and secure operating environment within the data center and report any violations to their manager. Maintain site security protocols, badging requirements, and data protection procedures. Quality Assurance – Perform quality audits to ensure team members are following data center processes and standards. Foundational working knowledge with server and network hardware/components, copper and fiber infrastructure installation and testing, data center productivity and support tools, applications and software and data center infrastructure management (DCIM) related tools. Must work and interact effectively and professionally with and for others throughout various levels of the organization. On-Call, Vacation and Sick Coverage as needed. Drive innovation in the data center at VUMC, as well as across the industry. Ensure customer needs are met and identify issues and areas for improvement. Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose. Core Accountabilities:
* Organizational Impact: Plans and sets day-to-day objectives for the team that have a direct effect on the results of the department or area that the job is in.
* Problem Solving/ Complexity of work: Resolves technical and operational problems within provided guideline.
* Breadth of Knowledge: Applies advanced subject matter knowledge within a specific technical area and basic management knowledge to support the team.
* Team Interaction: Leads/supervises a unit within a department or a small department. Typically without budget or hire/fire authority. Role is typically a ‘working’ supervisor. Core Capabilities : Supporting Colleagues: – Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas. – Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.

– Communicates Effectively: Recognizes group interactions and modifies one’s own communication style to suit different situations and audiences. Delivering Excellent Services: – Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them. – Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions. – Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees’ effectiveness. Ensuring High Quality: – Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly. – Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. – Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: – Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure. – Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area. – Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities.

Fostering Innovation: – Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches. – Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges. – Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements. Position Qualifications: Responsibilities: Certifications: Work Experience: Relevant Work Experience Experience Level: 5 years Education: Associate’s Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled

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