Supervisor Public Safety Officer/Security (Full Time, Evening Shift)

Miami, Florida, Description Job Summary Supervises a team of Public Safety Officers of between 4 – 10 per shifts assigned thru hiring, training, and performance managing throughout hospital buildings, grounds and offsite locations to prevent fire, theft and vandalism, providing for a safe and secure environment for all patients, families and employees.   Minimum Job Requirements  American Heart Association AED – maintain active and in good standing throughout employment  Crisis Prevention Institute (CPI) – maintain active and in good standing throughout emoloyment within 90 days of hire  Successfully complete the Basic Security Officer Healthcare Training Course (only on c e) within 6 months of hire.  Active and valid State of Florida driver’s license with an approved driving record pursuant to our policy and maintained throughout employment  3-5 years’ experience as a public safety officer Qualifications Essential Duties and Responsibilities Develops, creates, and presents officer training programs. Responsible for routine and on-going training to ensure gaps are identified during hiring and services provided. Conducts performance evaluation and facilitates conversations to include career interest and development opportunities for each staff member on a timely manner. Responsible for ongoing performance management of staff, ensuring crucial conversations occur frequently (not just annually) in a private setting & in a learning format to ensure employee engagement. Ensures proper performance documentations are followed to lead to a decision to develop, promote and/or terminate. Ensures 100% proactive compliance of staff completion of required licensures, certifications, and education follow up. Reviews and revises detailed reports in the Incident Management System. Communicates and educates on incidents to staff and customers on preventive measures where applicable.

Proactively sources, interviews and hires staff. Ensures proper staffing coverage daily and by shifts, thru scheduling system, rotations and effectively monitoring the use of overtime. Conducts thorough investigations of incidents, unusual circumstances, etc. verifying detailed information & leads interviews with each identified witness in a professional none threatening manner. Reviews and revises reports prepared by Officers. Makes recommendations for next steps to the appropriate party or parties involved and determines if Officer needs further educational training. Leads the Fire Control Team to ensure proper fire watches are executed in compliance; ensures fire drills are proactively scheduled and executed, etc. Functions as an officer or dispatch to respond to emergency calls for assistance as back up support, during peak times, or if short staffed. Conducts rounding of facility with staff during shift changes (before or after, at beginning and/or at end) to ensure staff is trained and aware of things they may have missed. Conducts ongoing audits on activity logs to ensure compliance.

Exemplifies exceptional customer service to customers & peers, & ensures staff does the same by demonstrating excellent communication in responses that enhance the customer’s perception of Security. Responds in an acceptable time frame using department overall score thru the inter-departmental survey results. enhance the customer’s perception of Security. Ensures organization and departmental goals/objective are developed and executed within the Public Safety Department. Reports and monitors each goal to senior leaders. Patrols designated areas under construction and reports deficiencies or life safety issues (per ILSM and Fire Watch) including elements surrounding fires and code reds. Monitors and ensures compliance with DNVGL, Federal, State and local laws as it pertains to OSHA and life safety requirements. Ensures metrics are meeting expectations & adjusts as needed: overall turnover/ first year turn over, interdepartmental customer service survey, employee engagement scores, DNV compliance , etc. Provides continuous supervision, observation of behavioral health patients, and adheres to non-violent crisis intervention strategies (CPI). Knowledge/Skills/Abilities
* Security D license is a highly preferred.


* Experience in security within a hospital setting highly preferred.
* Experience with customer service within a hospitality industry highly preferred.
* Basic proficiency in Microsoft Word and Excel.
* Ability to make quick and independent decisions that lead to events that involve safety and security of patients, families and staff.
* Ability to communicate effectively verbally and in writing.
* Bi-lingual (English/Spanish) highly preferred.
* Ability to write and produce well written reports and presentations for staff education and incident investigation and reporting.
* Possesses strong leadership skills and able to provide excellent customer service.
* Able to react calmly under stressful conditions and relates cooperatively and constructively with clients and coworkers.
* Required to work flexible schedules to include nights, overnights, week-ends, holidays, etc.

(EOE DFW) 6/26/18 Job : Security Primary Location : Florida-Miami-Nicklaus Children’s Hospital – Main Hospital Campus Department : SECURITY-2100-842000 Job Status :Full Time

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