Telecommunications Agent I – Switchboard

Hershey, Pennsylvania, Penn State Health – Milton S. Hershey Medical Center Location : US:PA:Hershey Work Type : Full Time FTE : 1. 00 Shift : Evening Hours : 3:00p – 11:00p SUMMARY OF POSITION : Provides 24 hour a day, 7 days a week telephone communication and paging assistance throughout the Institution, including the Hospital, Medical Group, College of Medicine, and across all on- and off-campus locations.   Responsible for operating and updating an independent computer database, including entry of physician On-Call schedules. Activates emergency procedures used campus-wide for all types of medical and non-medical emergencies. Provides Patient information, personnel information, pager assignments, on-call information, department locations and hours, etc. to callers. Connects callers to requested destination.   Reports issues with telephone system and paging system and provides after-hours troubleshooting assistance to IT or outside vendors as requested. MINIMUM QUALIFICATIONS: High School Diploma plus 1 year of job related experience required KNOWLEDGE, SKILLS, & ABILITIES: Excellent customer service, communication, computer and problem solving skills required Ability to understand and follow procedures required Ability to respond calmly in emergencies required PREFERRED QUALIFICATIONS: Previous call center experience preferred Previous experience in a medical environment preferred This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.

All individuals (including current employees) selected for a position will undergo a background check appropriate for the position’s responsibilities. Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person’s perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 7:30 AM and 4:30 PM, Eastern Standard Time, Monday through Friday, email hrsolutions@pennstatehealth. psu. edu or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance. Union : Non Bargained

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