Wellness Advocate

Houston, Texas, The Wellness Advocate is responsible for handling non-clinical outbound calls to our Members. The Wellness Advocate will educate our Members on healthcare options and preventative screening services available to them. The Wellness Advocate is also responsible for helping our Members locate Providers, assist with scheduling appointments, education on their benefits and medical checkup needs, and connecting them to Community resources (when appropriate) while maintaining confidentiality per HIPAA guidelines. MINIMUM QUALIFICATIONS: 1. Education/Specialized Training/Licensure: High School Graduate or equivalency required and some College preferred. 2. Work Experience (Years and Area): 2 years of experience in a customer service setting with high volume point of service contact. Individual should possess extensive knowledge of health insurance programs such as Medicaid, CHIP and Marketplace products and/or sales preferred. 3. Management Experience (Years and Area): N/A 4.

Software Operated: Microsoft Office (Word, Excel, Outlook) SPECIAL REQUIREMENTS: 1. Communication Skills: Writing /Composing 2. Other Skills: MS Word MS Excel 3. Advanced Education: N/A 4. Work Schedule : Flexible, Overtime RESPONSIBLE TO: Supervisor/Manager EMPLOYEE SUPERVISED: None

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